Answers to all your questions!
Find answers to all of your most common questions. Our FAQ’s cover costs, timelines, technical details and any other general questions you’re likely to have.
- General FAQs
- Process & About FAQs
- Our Pricing Model
General FAQs
We provide website design and development, branding, paid advertising, social media management, SEO, CRM automation, and lead generation. Every service is tailored to help businesses grow online.
Our core team operates from New Albany, Ohio, but we work with clients across the United States and internationally.
Orbit One was founded in 2019 by a team of creatives and strategists in New Albany, Ohio. Since then, we’ve built long-term partnerships and a strong reputation in digital marketing and design.
We work with a wide range of industries including construction, education, IT, healthcare, real estate, and professional services.
Yes. We provide ongoing website management, hosting, CRM updates, and marketing support to keep your digital assets performing at their best.
Absolutely. We can modernize and optimize your existing website while preserving your core content and structure.
We offer full content support including copywriting, visual design, and on-page SEO. Clients can also supply their own material if preferred.
We work with WordPress, Shopify, Go High Level, and custom CRM solutions, integrating the right technology for each project’s goals.
We track performance through analytics, conversions, and engagement metrics. Every project includes measurable KPIs that align with client goals.
We stay small by choice, keeping leadership close to every project. Our boutique model means real collaboration, creative depth, and measurable results.
Process & About FAQs
We begin with a discovery call to understand your goals, brand, and challenges. From there, we create a clear roadmap and timeline.
It includes goal setting, competitor analysis, user research, and defining design or marketing objectives.
We keep you involved at every milestone. You’ll review mockups, give feedback, and approve deliverables before moving forward.
We encourage open communication and structured feedback. Each phase includes revision rounds to ensure everything meets your expectations.
Most website projects take 6–10 weeks depending on complexity. Marketing and CRM projects vary based on scope and integrations.
Yes. We provide training sessions and easy-to-follow documentation so your team can manage everything confidently.
We optimize for speed, mobile responsiveness, and search visibility during every stage of design and development.
Yes. We specialize in custom integrations and API connections that make your tools work seamlessly together.
We use platforms like ClickUp and Slack to manage communication, share updates, and keep every project on track.
We monitor performance, fix issues if they arise, and offer ongoing optimization to improve results over time.
Pricing Model FAQs
We create custom proposals based on your goals, scope, and complexity. Each quote outlines clear deliverables and milestones.
Both. We provide fixed-rate pricing for defined projects and hourly billing for flexible or ongoing work.
Project size, integrations, timeline, and technical requirements all affect pricing.
No. All costs are clearly stated in your proposal before we begin.
We usually divide payments into milestones aligned with key project stages. Invoices are issued digitally for convenience.
Yes. Many clients choose retainers for website management, SEO, paid advertising, or CRM support.
Of course. Many clients begin with a focused project and build upon it as their goals evolve.
We issue a revised quote or add-on agreement for any new work beyond the original scope.
Always. Every project begins with a detailed proposal outlining deliverables, costs, and timelines.
We accept bank transfers, credit cards, and digital payments through approved platforms.
